REFUND & CANCELLATION POLICY
How refunds, cancellations, and payment questions are handled for purchases made directly through the Low Country Cyber Solutions website.
Last Updated: September 8, 2026
This policy applies to eligible purchases made directly through the LCCS website. Professional cybersecurity engagements are governed by their applicable written agreements.
1. FREE TRAINING & RESOURCES
LCCS may offer cybersecurity training programs, guides, resources, and other educational materials at no charge. Items clearly identified as free do not require payment and therefore have no purchase price to refund.
2. PAID DIGITAL TRAINING OR WEBSITE PURCHASES
If LCCS offers paid digital training, downloadable materials, or other website-purchased digital content, the applicable price and refund terms will be disclosed at or before purchase.
If LCCS offers paid digital training, downloadable materials, or other website-purchased digital content, the applicable price and refund terms will be disclosed at or before purchase.
Eligibility for a refund may depend on factors such as whether access has already been provided, the nature of the product, and the circumstances of the request.
3. DEMONSTRATIONS & CONSULTATIONS
LCCS demonstrations or consultations identified as free do not create a refundable purchase.
If LCCS later offers paid appointments or booking services through the website, the cancellation and refund terms displayed for that booking will apply.
If LCCS later offers paid appointments or booking services through the website, the cancellation and refund terms displayed for that booking will apply.
4. PROFESSIONAL SERVICES ARE GOVERNED SEPARATELY
Cybersecurity consulting, managed security services, assessments, engineering projects, retainers, subscriptions, government or subcontracting work, and other professional engagements are not governed by this website Refund & Cancellation Policy unless the applicable written agreement expressly states otherwise.
Payment terms, cancellation, termination, refunds, credits, service adjustments, and other financial rights for professional services are governed by the applicable proposal, statement of work, order, subscription agreement, master services agreement, subcontract, or other written agreement.
Payment terms, cancellation, termination, refunds, credits, service adjustments, and other financial rights for professional services are governed by the applicable proposal, statement of work, order, subscription agreement, master services agreement, subcontract, or other written agreement.
5. DUPLICATE OR INCORRECT CHARGES
If you believe you were charged more than once, charged an incorrect amount, or charged for something you did not purchase, contact LCCS promptly so the transaction can be reviewed.
LCCS will investigate the transaction and take appropriate corrective action when an error is confirmed.
LCCS will investigate the transaction and take appropriate corrective action when an error is confirmed.
6. TECHNICAL ACCESS PROBLEMS
If paid digital content purchased directly from LCCS cannot be accessed because of a verified technical issue attributable to the LCCS website or delivery process, contact LCCS for assistance.
Depending on the circumstances, LCCS may restore access, provide an alternative delivery method, issue a credit, or provide a refund where appropriate.
Depending on the circumstances, LCCS may restore access, provide an alternative delivery method, issue a credit, or provide a refund where appropriate.
7. THIRD-PARTY PURCHASES
Purchases made through a third-party marketplace, platform, reseller, or other provider may be subject to that provider’s payment, cancellation, and refund policies.
LCCS cannot override the refund rules of an independent third-party seller or payment platform where the transaction is governed by that provider.
LCCS cannot override the refund rules of an independent third-party seller or payment platform where the transaction is governed by that provider.
8. PAYMENT PROCESSING
Where payments are accepted through the LCCS website, transaction processing may be provided by Wix or another configured payment provider. Payment information is handled according to the applicable provider’s systems, terms, and privacy practices.
9. PAYMENT DISPUTES
If you believe a charge is incorrect, LCCS encourages you to contact us first so we can investigate and attempt to resolve the issue.
Nothing in this policy limits rights that may be available under applicable law or through your payment provider.
Nothing in this policy limits rights that may be available under applicable law or through your payment provider.
10. REQUESTING A REVIEW
When requesting a review of a website purchase, please provide your name, the email address used for the transaction, the approximate transaction date, the product or service involved, and a brief explanation of the issue.
Do not send full payment-card numbers, passwords, authentication codes, PHI, CUI, incident evidence, or other sensitive cybersecurity information through email or public website forms.
Do not send full payment-card numbers, passwords, authentication codes, PHI, CUI, incident evidence, or other sensitive cybersecurity information through email or public website forms.
11. PAYMENT OR REFUND QUESTIONS
Questions regarding website purchases, payments, cancellations, or refund requests may be directed to Low Country Cyber Solutions using the verified contact information provided on this website.
This policy applies to eligible website transactions. Separately executed agreements govern payment and cancellation terms for professional cybersecurity services and contractual engagements.